Shipping and More Update News

All domestic and international orders through July 24th have been shipped.

Please continue to count on approximately 5-7 business days for your order to be processed and shipped out.

The update has been delayed slightly, but you can expect to see it on or around August 7th. Having received many concerned emails about the layering notes, we've decided not to remove any for the time being. This is not a permanent solution, but while we work on one, the layering notes will stay in place now and during the August 7th update.

A Small Update is Foretold

Look for a couple of new things on our site within the next week or so. Additionally, we will be going through the list of layering notes and discarding a few of them which simply do not sell. Atlas Cedarwood, I'm looking at you.

Also, as of today, we are shipped (both domestic and international) through July 14, and partially through the 15th.

Lord Ganesha and... yes, more shipping updates

All domestic and international orders through July 13th have been shipped. Happily, we are a little ahead at the moment.

I apologize in advance for any inconvenience or disappointment this causes, but Ganesh will continue to be out of stock in both soap and perfume for about six more weeks. It will be reintroduced sometime around the end of August with a whole new scent. This is occuring because one of the key ingredients which used to go into Ganesh is no longer available. I have spent the last few weeks searching high and low for something similar, but after much product testing, nothing has proven acceptable. We could have simply dropped this item from our line, but I'm just too in love with our elephant-headed friend to let him go that easily-- thus the new scent. I'm testing various recipes at the moment, and new Ganesh may turn out to be something much sweeter and foodier, or very herbal, or with a big old snootful of jasmine in it. We'll see.

Shipping Good, Email Not So Good

All domestic and international orders through July 8th have been shipped. Just to be clear: the days we post shipping updates are not the only days we ship. We ship most weekdays, but only post updates once or twice a week. 'Cause updating any more frequently would be kind of insanely repetitive, no?

For various reasons, including the need for tracking information, from now on everything will ship via USPS Priority mail. We wanted to offer the lower cost First Class option to help small orderers (is that a word?) save money, but unfortunately it isn't working out as we had hoped. So starting today, our shipping rates will be as follows:

$.01 to $18 = $4.50
$18.01 to $40 = $6.50
$40.01 to $74.99 = $8.50
$75 and up = free!

Email continues to be problematic. We've received reports of both our emails to you as well as your emails to us going astray. I just sent a test email from sales@arcanasoaps.com to one of our hotmail accounts and it was funneled right into the junk mail folder. Very distressing. We are trying to straighten this out, but in the meantime, please do give us the benefit of the doubt. We reply to all legitimate email, so if you don't receive a reply from us, please try an alternate route of communication.

Shipping Update

All domestic and international orders through July 1st have been shipped.

*throws confetti*

Shipping and Current Turnaround

All domestic and international orders through June 28th have been shipped.

Also, our current turnaround is approximately 5-7 business days, which means it will generally take 5-7 business days not including weekends or holidays for your order to be processed and placed in the loving arms of the USPS.

Send mash notes and queries to sales@arcanasoaps.com.